Voucher Purchases

Liability for Lost, Stolen or used vouchers

All HotelVoucherShop Gift vouchers are cash value and must be looked after by the purchaser and redeemer.All voucher codes can only be used once and HotelVoucherShop is not liable for lost or stolen vouchers or codes used by any other recipient other than the intended recipient for the voucher.We advise to keep all voucher codes safe and ensure that all recipient details are filled in correctly, especially ensuring the email address is correct.HotelVoucherShop under no circumstances will be held liable for any lost vouchers.Vouchers may only be re issued back to the purchaser only and will be subject to security questions and checks.Re issued vouchers will be re sent at the discretion of HotelVoucherShop, should you loose your voucher we will not guarantee to re send you the copy.Once any vouchers and voucher codes are used, then the voucher can in NO WAY be refunded even if the user was not the recipient (in the case of lost or stolen voucher codes).

 

Postal Vouchers

Should you require a hard copy of your gift voucher posting to you or the recipient, they will be subject to a postal and packaging fee as follows:

Standard Post - GBP 0

Recorded Post - GBP 2.95

International Post

(outside of UK & Europe) - GBP 7.00 or equivalent currency based on exchange rate.

 

To receive a postal copy of the voucher please apply during the purchase process or contact us via phone on 08446 606 007 or email info@hotelvouchershop.com stating that you require a postal version of your HotelVoucherShop voucher sending in the post.On agreement of sending the email you are agreeing to be charged in accordance with the above mentioned postal delivery rates.

Postal delivery prices may be subject to change due to postal rate changes.We will aim to ensure you receive your voucher within 5 working days though this is subject to postal conditions.To ensure prompt delivery we suggest that you send your recipient the evoucher.

 

Cancellation and refunds of vouchers

All vouchers are non refundable and non cancellable.Once the voucher is redeemed or used to book a hotel then usual cancellation policies for the hotel will apply and all refunds will be provided in vouchers as we cannot refund part cash and part voucher amounts.

 

Re issuing of voucher information

Any live vouchers that are required to be re issued will require a full security check from HotelVoucherShop before re issuing the voucher.Should the check not be successful, to prevent voucher thefts we will not re issue the voucher.

 

Voucher Expiry Dates Re instating of vouchers

All HotelVoucherShop vouchers carry a one year expiry period.After this period the voucher will expire and this is NON NEGOTIABLE.We do require that vouchers do expire after a period to reduce fraud and misuse of old vouchers. ** We are unable to extend any vouchers once expired after the 10th November 2009. **

Payment in advance
All bookings are paid for at the time of booking in full. Payment is accepted by our secure booking process that uses the Protx payment system. We accept most major credit cards; accepted credit cards can be found on the hotel search box on the website. Once your booking has been made successfully you will receive an e-mail confirmation. All transactions will show up on your bank statement as HotelStayUK.

Your confirmation
All confirmations are automatically sent to you by e-mail, you must check that your booking details are correct as per your booking when you receive your confirmation. You will require your e-mail confirmation on arrival at your destination hotel. Should you not receive your e-mail confirmation within one hour of making your reservation please contact our advice line on 00 44 (0) 8446 606 007 (International: 0044 1442 299 294) and we will be able to assist. Should you want your confirmation posting, please contact us and we would be happy to send your booking to you by post.

Cancellations & Refunds on confirmed hotel bookings
To cancel or amend your booking please inform us in writing to cancellations@hotelvouchershop.com directly, DO NOT CANCEL DIRECTLY WITH THE HOTEL AS THEY DO NOT HAVE THE AUTHORITY TO AGREE YOUR REFUND, YOU CAN ONLY CANCEL DIRECTLY WITH HOTELVOUCHERSHOP IN WRITING.

  Should your e-mail be sent to another e-mail address it may not be seen or cancelled. No refunds will be given for any cancellations made directly with the hotel under any circumstances. Please do not make any assumptions that you will receive any refund in the event that you have a cancellation policy that differs from our standard terms. During your booking process there may be a note that your reservation has a different cancellation policy to the below standard terms. Any changes to cancellation policies are stated above the pricing information i.e Non Refundable, Non Cancelable, Charges Apply etc. where it says ' cancellation rules ' this also means that cancellation policy will differ from the below standard terms, this must be checked prior to booking as you may be unable to cancel your reservation in full should this be mentioned.  Should there be a cancellation notice mentioned during the booking process and at the time of your booking, this will in any event supersede the below standard cancellation terms and the booker is responsible for checking these terms at the time of booking as they cannot be over ruled.

Standard cancellation terms if there are no exemptions are as follows: All reservations once booked, and only outside of 7 days prior to the arrival date will be entitled to a 24hr cooling off period. Following the 24HR cooling off period all reservations will be subject to a minimum cancellation and administration charge of 10% of the booking total if cancelled at anytime up to 7 days prior to the arrival date. Cancellation within 7 - 0 days of the arrival date (00.01 am Hotels Local time) will be subject to a 100% of the booking total cancellation charge, this is set by our arrangements with the hotels head offices and our cancellation policy is non negotiable. Please note that no e-mail cancellation is valid until confirmed by return from us and the time of the return e-mail is the time that the cancellation is in effect from. Please note that for e-mail cancellations made over the weekend they will not be processed until our offices are open on Monday 9am.We can only refund the card used to make the original booking. Please also note that we are unable to make any amendments within 7 days of arrival, all amendments before this time must be made in writing to bookings@hotelvouchershop.com. Our cancellations charges are based on charges imposed on us by Hotel group contracts and under no circumstances will hotelstayuk negotiate on any of the cancellation terms and conditions as these are set on us by the hotel groups.

No Show
In the event of no show at the hotel without informing us outside of your cancellation deadline will result in loss of 100% of your booking cost.

Insurance and booking cover
We strongly recommend that for any holiday, hotel or short break booking that you still take out travel insurance to cover you in the event of cancellation due to sickness, ill heath or any other circumstance.

Accuracy of Hotel Information
We aim to ensure that all hotel and destination information detailed by our consultants on the phone or displayed on this website is accurate to the very best of our knowledge. However HotelStayUK Leisure Limited and HotelHippo.com do not endorse or recommend any particular hotel partner. Individual hotels are responsible for uploading information into our system and we simply display the facilities as instructed to us by the hotel for your information.

Our obligations
HotelVoucherShop will not be liable for failure to deliver our obligations for any circumstance beyond our control to include, fires, floods, lightening, explosion, terrorism, war, act of god, fog, sickness, mechanical breakdown, utility problems, renovations at your destination, strikes and labour disputes. HotelVoucherShop cannot be held responsible for any damage, illness, costs, accident or injury incurred as a result of an act relating to the hotel, partner or other supplier.

Hotel not honouring reservation
We reserve the right to alter your reservation in the event of the Hotel having problems with availability. In this rare event we will aim to find you a hotel of similar standard and value as near to your destination hotel as possible.

Hotel Star Ratings
We use star ratings to give you the customer with an idea of the facilities and amenities that the hotel offers. Our star ratings are based on standard ratings for Europe.
1 star - basic hotel, with little facilities and often no en-suite rooms. These will be guest houses, hostels or bed & breakfasts. There may be a reception facility.
2 star - still not many facilities but should have en suite rooms.
3 star - hotel should have a good level of facilities, reception and public areas that may include a hotel bar and lounge area. All bedrooms should be well equipped with colour TV and en-suite facilities and room service offered.
4 star - High standard of facilities, including public areas, bars and restaurant and leisure facilities in many cases offering a swimming pool. 24 hour room service and well appointed bedrooms with improved facilities, tea & coffee facility in each room.
5 star - Highest level of service and facilities, they will offer fine restaurants and excellent leisure and possibly spa facilities. All rooms will be luxurious and will include full amenities. Our star ratings are to be used only as a guide and may not be accurate to the hotels star rating.

Room Grades
These are explanations of room types detailed in our bedroom search.

Single Room: a standard room with 1 single bed (1 adult)
Double Room: a standard room with 1 double bed (2 adults)
Twin Room: a standard room with 2 single beds (2 adults)
Triple Room: a standard room with either 3 single beds, or one double and 2 single beds, or one double bed and a rollaway bed (3 adults)
Usually the terms executive or superior relate to upgraded standards of bedroom, these should be slightly larger and with better facilities in the room than a standard bedroom. Usually the bed sizes are larger in the United States of America . There may be slight variations in the bedroom types and should the hotel choose to alter your room type we will not be held liable.

Pricing information
We endeavour to ensure all pricing information is accurate and that our 'recommended retail price' RRP is as near to the hotels direct selling rate as possible. However hotels do change their selling prices and we do not guarantee that this is accurate on every occasion. It is a guide to help keep you informed to the best of our knowledge to the average selling price of that hotel in the market place. Our pricing details are fluid and are based on the hotels pricing structures, so prices and availability may change subject to the partner hotel. If you like the price the best thing to do is book at the time avoid disappointment!

Hotel Complaints
All complaints in every occasion must be brought to the immediate attention of the hotel manager. In the event that this does not resolve your complaint please send your details in writing within 30 days of departure to Customer Services, HotelVoucherShop, G18 Audley House, North Bridge Road, Berkhamsted, Herts, England, HP4 1EH. All complaints will be answered within 7-10 working days.

Viruses
We accept no liability for any viruses that your computer may receive as a result of using this website.

Bookings made through our affiliate and link partners
We accept no liability for any content, data handling or content of any bookings made via our affiliate partners. We take great care when selecting who we work with however we are not liable for any actions, charges or issues that arise with our partners that are not directly related to HotelVoucherShop. Should you be sent unsolicited marketing material from our affiliate partners then we accept no liability for your data being used.

Fraudulent use of booking system
Should we suspect any fraudulent bookings being made via any of the HotelVoucherShop company's web sites, then the appropriate authorities will be informed immediately and any necessary legal action will be put in place against any individual committing fraudulent behaviour.

Termination
HotelVoucherShop may terminate this User Agreement and these terms and conditions and/or the provision of any of the services at any time for any reason, including any improper use of this site or your failure to comply with these terms and conditions. Such termination shall not affect any right to relief to which HotelVoucherShop and its third party providers and distributors may be entitled, at law or in equity. Upon termination of this User Agreement and these terms and conditions, all rights granted to you will terminate and revert to HotelVoucherShop and its third party providers or distributors, as applicable.

Review of Transmissions
You agree that if you submit suggestions, ideas, comments or questions or post any other information on this site, you grant HotelVoucherShop and its affiliates a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content in any form, media or technology. HotelVoucherShop take no responsibility and assumes no liability for any content posted or submitted by you.

Limitation of Liability
HotelVoucherShop assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site or your downloading of any materials, data, text or images from the site. In no event shall HotelVoucherShop or any third party providers or distributors be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with (i) any use of this site or content found herein, (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this site for reservations or ticketing), or (iii) the performance or non performance by HotelVoucherShop or any third party providers or distributors, even if such party has been advised of the possibility of damages to such parties or any other party.

HotelVoucherShop and any third party providers and distributors make no warranty of any kind regarding this site and/or any materials provided on this site, all of which are provided on an "as is" basis. HotelVoucherShop and any third party providers and distributors do not warrant the accuracy, completeness, currency or reliability of any of the content or data found on this site and such parties expressly disclaim all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade. Neither HotelVoucherShop nor any third party providers or distributors warrant that this site, its servers or any e-mail sent from HotelVoucherShop are free of viruses or other harmful components.

Indemnification
You shall defend and indemnify HotelVoucherShop and any third party providers and distributors and their officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, brought by or on your behalf in excess of the liability described herein or by third parties as a result of your use of this site.

Relationship
The relationship between HotelVoucherShop and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other.

Modification
HotelVoucherShop may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.

Additional Terms
Additional terms and conditions may apply to reservations, and other uses of portions of this site, and you agree to abide by such other terms and conditions.

Entire Agreement
This User Agreement, together with any terms and conditions incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.

Governing Law
These Terms are governed by, and construed in accordance with, English law and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales to determine any disputes.

Hotel listings and choice of hotels
We add and remove hotels continously and hotels are subject to seasonal availability.  Hotels in the list may not be available continuously on the site and may be removed subject to contracts at any time.  New hotels are also constantly added as we improve our choice of hotels. This hotel list is not our complete hotel list, just our top 4000 most popular hotels. We promote a number of hotel brands, each of which we have a selection of hotels from included in our scheme. We do not however offer 100% of the hotels within any of the hotel groups so please check our list above before purchasing should you require to use your voucher at a specific hotel. No refunds will be given for vouchers in the event that you cannot book a hotel that we dont promote in our above list.  Should you purchase a HotelVoucherShop voucher and the recipient is not happy with the choice of hotels, we will be unable to refund any vouchers.

Supplementary Charges
Should our customer services department be asked to carry out any duties, reservations or activites that are deemed as extra to our standard service supplementary charges may be required to be pay by the booker, these charges will in all cases be made clear before any action is carried out.

 

 

PRIVACY POLICY INFORMATION

Providing your details is an essential part of booking your hotel or short break; however, we want to ensure that you are fully comfortable with the whole process.
HotelVoucherShop is part of HotelStayUK Limited a leading travel company established in 2003.We are purely a travel and leisure based company that is fully committed to ensuring that your data is kept safe and is not used for any purpose other than agreed by you. Your information will not be disclosed to any other parties outside of the HotelStayUK Limited group of companies unless absolutely necessary.

Marketing of our product, services and your data collection
Our marketing is aimed at ensuring that you are informed of any updated product developments and prices and we will only use your data provided to send you marketing material should you opt in by using the box provided at the time of booking. If you do not wish to receive further information at any point please inform us by e-mailing unsubscribe@hotelvouchershop.com and we will ensure you receive no further information from any of our HotelStayUK Limited products and services.

Credit Card details and guarantees
We are a fully secure website for e-commerce transactions with our website payment system being fully encrypted and protected by a firewall.
Your credit card details are used to pay your chosen hotel for your booking by passing it through our encrypted and secure payment service Protx, for further information on Protx visit www.protx.com
When making a reservation your credit card details are forwarded to the property that you have reserved and it is these credit card details that are used for the purposes of making your reservation only.
If any fraudulent charges are made to your credit card solely as a result of using either our websites or service then you will pay nothing.

Our Privacy Policy
We hold your private details for one or all of the following reasons

• Your details are kept on record to keep our booking history up to date.
• Your booking details are also kept to ensure we can contact you in any event with regards to your booking. Sometimes there are unforeseen circumstances that will impede the fulfilment of your reservation and in this unlikely event, the easier it is to contact you, the sooner we can help you.
• If you have signed up to receive marketing about any of our products and services your details will be retained and used for any relevant marketing purposes.
• If you have booked through one of our affiliate partners, your details will be provided to them for their records.

Your personal data will not be sold to any other company

Affiliate Links
Should you have booked through one of our affiliate partners then your details will be shared with them for their records. However, they will only market to you should you have 'opted in' to receive marketing from the affiliate relating to their products and services at the time of booking.
Though we thoroughly check our affiliate partner we cannot be held responsible for their content, endorsements or political vies and we disclaim any legal.

Statistics
We often share statistics with our business partners for reporting purposes, however this is not used to inform people of your detailed personal information.

Links to other sites
We provide links to a number of partner sites deemed useful to our customers. These are provided for your convenience. However we cannot be held responsible for their content, endorsements or political vies and we disclaim any legal liability in relation to any other website that our site is linked to or from.

Cookies
We may use cookies to store your preferences and session details. Cookies will provide us with details of your movement through our site and this is used purely to track marketing or enable us to see where we can improve our service and website. A cookie is a piece of information that our web page transfers to a hard disk for record keeping purposes. Cookies are used industry wide and only identify your computer not you. Cookies may be turned off simply by altering a setting in your own computers system setting.

E-newsletter
Our e-newsletter is the easiest and most informative way of receiving the latest product and pricing information. You may sign up to our e-newsletter by opting in to our marketing at the end of the booking process. You may opt out of receiving our e-newsletter or any marketing information at any time by e-mailing either unsubscribe@hotelvouchershop.com

Any data or privacy or information enquiries
Should you require any further details or would like to find out further about your rights and our privacy policy please contact our friendly call centre or email privacy@hotelstayuk.com or privacy@hotelvouchershop.com and we will respond within 48 hours.

We reserve the right to alter our Privacy Policy at any time.

HotelVoucherShop Price Promise

Our Price Guarantee / Terms and Conditions

At HotelVoucherShop we aim to provide as much choice as possible to our customers and to do this we have a number of contracts and year round prices for the hotels we work with. We always aim to keep our prices as close to the hotels brochure prices as possible, however prices will sometimes fluctuate depending on availability and dates. We aim to offer rates that are withing 10% off the hotels equivalent brochure /standard prices. Should you find our that our rate is greater than the hotels brochure price by more than 10% we will guarantee to reduce our rate to the hotels equivalent BROCHURE PRICE. If it is less than 10% difference from the hotels brochure price then we deem this as acceptable and cannot amend the price.

As all our prices are pre agreed in some cases a year in advance, our prices are set based on hotels brochure prices. We can therefore only guarantee our prices against the hotels equivalent brochure price, and it must have an equivalent cancellation policy equivalent or better cancellation policy and include the same options, breakfast, room type etc and be the same price if booked on-line or via the telephone as with ours. Pre pay rates are not considered equivalent, nor are last minute promotional prices at the hotel as our aim is to provide prices equivalent to standard brochure price. We do not compete with hotel websites, only hotels direct brochure prices. We are not a last minute website and therefore will not compete with hotels last minute and promotional prices as our prices are set over 12 months in advance with the hotel groups and are accurate at the time of contracting. We are not a last minute operator and therefore will not action any price guarantee's within 7 days of arrival as hotels during periods of high availability may drop prices to low levels that are not comparable with there year round rates and prices.

Our operators reserve the right to refuse reservations if the price comparison is not conclusive.

Hotel listings and choice of hotels

We add and remove hotels continously and hotels are subject to seasonal availability.  Hotels in the list may not be available continuously on the site and may be removed subject to contracts at any time.  New hotels are also constantly added as we improve our choice of hotels. This hotel list is not our complete hotel list, just our top 4000 most popular hotels. We promote a number of hotel brands, each of which we have a selection of hotels from included in our scheme. We do not however offer 100% of the hotels within any of the hotel groups so please check our list above before purchasing should you require to use your voucher at a specific hotel. No refunds will be given for vouchers in the event that you cannot book a hotel that we dont promote in our above list.  Should you purchase a HotelVoucherShop voucher and the recipient is not happy with the choice of hotels, we will be unable to refund any vouchers.

Supplementary Charges

Should our customer services department be asked to carry out any duties, reservations or activites that are deemed as extra to our standard service supplementary charges may be required to be pay by the booker, these charges will in all cases be made clear before any action is carried out.